Support Coordinator

Position Title

 

Support Coordinator (SC)

Position Scope

 

Support Coordinator (SC) provides assistance and care in a safe and effective manner. The job description of a SC involves patience, empathy, strong interpersonal skills, and a detailed knowledge of best care practices.

Education and Experience

 

  • A Bachelor’s degree in a human services related field including but not limited to Psychology, Education, Counseling, Rehabilitation Counseling or General Studies with a major concentration in a human services-related field from an accredited institution.

  • A licensed registered nurse

  • A Bachelor’s or Master’s degree in Social Work from a social work program accredited by the Council on Social Work Education.

  • At least 18 years of age, but shall also be at least three years older than all clients under the age of 18

  • A minimum of one year of experience working with clients of the population served, be equivalently qualified by education in the human services field, or have a combination of work experience and education with one year of education substituting for one year of experience

  • SCs are supervised to protect clients and staff

Position Qualifications

 

To coordinate provisions of Solomon North Support Coordination Services of St. Tammany that reflect the philosophy and standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge, Skills, and Abilities

 

  • Visual/hearing ability sufficient to comprehend written/verbal communication

  • Ability to perform tasks involving physical activity, which may include heavy lifting, pushing pulling, extensive bending, and standing

  • Ability to deal effectively with stress

  • Demonstrates patience and compassion.

  • Possesses excellent interpersonal skills.

  • Works well with a variety of different individuals.

  • Possesses detailed knowledge of client’s condition, symptoms, and medications.

  • Exhibits ability to think quickly and act calmly in an emergency.

  • Demonstrates strong organizational skills.

  • Communicates clearly and effectively.

  • Possesses strong listening skills.

  • Pays close attention to detail.

  • Possesses physical stamina required to help individuals move around.

  • Possesses emotional strength necessary to work with ailing patients.

  • Demonstrates awareness of proper first aid and emergency response procedures.

  • Always maintains friendly and open demeanor.

Performance Responsibilities & Standards

 

Support Coordinator (SC) provides assistance and support to the clients who are not able or need assistance.

Responsibilities:

SC responsibilities include, but are not limited to:

  • Contact the client monthly by phone or face to face.

  • Meet with the client quarterly.

  • Provide the client with a freedom of choice list to select new service provider in the community upon request by the client or designated representative.

  • Coordinate with the client’s service provider to ensure all services are delivered as outlined in your plan of care.

  • Assist you with accessing Medicaid and non-Medicaid services in the community.

  • Link to resources within the community that meet the needs of the client.

  • Collaborate with a wide variety of professionals, programs, and agencies in the community to advocate and deliver supports.

  • Monitor the individual’s changing needs and ensure the individual continues to receive beneficial services.

  • Completing the required program orientation and training, and demonstrating competency prior to being assigned to direct care.

  • Having a clear understanding of the Comprehensive Plan of Care (CPOC)

  • Assisting clients in developing social, recreational, and other independent living skills as appropriate

  • Reporting all crisis or emergency situations to the Program Manager, Nurse, and/or designee.

  • Reporting to the Program Manager and/or Designee as necessary regarding treatment issues

  • Other duties as assigned.

  • Having the ability to effectively implement de-escalation techniques.

I. Coordinate Services

  • Arrange services best on the Comprehensive Plan of care (CPOC)

II. Serve individuals who have special needs with a strong commitment, respect, and passion to help them see their full potential

  • Manage day to day activities to support habilitation needs.

  • Increase level of independence by providing daily undertakings that promote self-management.

  • Develop relationship to build trust and execute developmental and operational activities.

III. Provide aid to individuals with disabilities or chronic illnesses who needed assistance.

IV. Record information regarding progression or regression in client's behavior.

  • Document accurate and timely client’s care and responses

  • Document data displaying the client’s goals and progression

V. Responsible for fiscal management assisted with weekly time sheets and scheduling of staff members.

  • Clock in and clock out time

  • Document accurate and timely information

VI. Assess clients' needs and provide the appropriate level of supervision and guidance.

  • Verify clients' protected health information (PHI) and responded promptly to discrepancies.

  • Direct care activities only when qualifies provider personnel are present

  • Evaluate clients' progress toward established annual and quarterly goals.

  • Analyze overall client performance and recommended the reassessment of specific plan goals.

VII. Provide excellent customer care

  • Constantly and consistently improve work performance

  • Communicate clearly and proficiently with staff members

  • Document data displaying the resident’s goals and progression

VIII. Maintain the safety and security of the clients at all times through line of sight supervision.

  • Ensure that all program issues and incidents are identified, addressed, communicated, and documented.

IX. Quality and Safety

  • Responsible for sharing concerns and complete the Employee Grievance form, if needed.

  • Responsible for reporting all safety concerns and complete the incident report

  • Inspect home for any safety issues and corrected as needed.

  • Report incidents of abuse, neglect and misappropriation to the Program Manager and/or Administrator/CEO.

  • Required to sign a written confidentially agreement

X. Emergency Plan

  • Participate in emergency management procedures/drills.

  • Assist with coordinating services for the clientsPrior to assigning a volunteer that holds a

  • licensure, ensure their credentials are validated

XI. Education/In-services/Orientation

  • Plans and organizes orientation and in-service training for staff members and participates in guidance and educational programs.

  • Plans and organizes orientation and in-service training for staff members and participates in guidance and educational programs.

  • Direct, supervise and evaluate work activities of staff

Computer:

  • Must excel in computer use to include, but not limited to, word, excel and email as well as other forms of communication through technology.

How to Apply

 

  • Click the button below to complete the pre-employment application online.

  • We will contact you with the status of your application.

  • If you are a possible match for the position, you will be scheduled for an interview.