Program Manager

Position Title

 

Program Manager

Position Scope

 

The Program Manager (PM) is responsible for the overall operations of the agency and Quality Assurance.

Education and Experience

 

  • The PM may a Bachelor’s degree in human service-related field including but not limited to Psychology, Education, Counseling, Rehabilitation Counseling or General Studies with a major concentration in a human services-related field from an accredited institution.

  • A Registered Nurse

  • A Bachelor’s or Master’s Degree in Social Work.

Position Qualifications

 

To coordinate provisions of Solomon North HomeCare, services that reflect the philosophy and standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge, Skills, and Abilities

 

  • Visual/hearing ability sufficient to comprehend written/verbal communication

  • Ability to perform tasks involving physical activity, which may include heavy lifting, pushing pulling, extensive bending, and standing

  • Ability to deal effectively with stress

  • Demonstrates patience and compassion.

  • Possesses excellent interpersonal skills.

  • Works well with a variety of different individuals.

  • Possesses detailed knowledge of client’s condition, symptoms, and medications.

  • Exhibits ability to think quickly and act calmly in an emergency.

  • Demonstrates strong organizational skills.

  • Communicates clearly and effectively.

  • Possesses strong listening skills.

  • Pays close attention to detail.

  • Possesses physical stamina required to help individuals move around.

  • Possesses emotional strength necessary to work with ailing patients.

  • Demonstrates awareness of proper first aid and emergency response procedures.

  • Always maintains friendly and open demeanor.

Performance Responsibilities and Standards

 

Responsibilities:

PM responsibilities include, but are not limited to:

  • Overseeing and manager the caseload of the Support Coordinators

  • Ensures that the necessary services are provided to meet the needs of the clients

  • Reviews and address all reports of accidents/incidents and complaints and notify any hazards to the Chief Executive Officer/Administrator

  • Participate in the develop and revisions of policies and procedures

  • Periodically reviews delivery of services to ensure care needs meets the current standard of practice

  • Participates in the development of new programs and modifications

  • Provides consultative and on-call coverage to ensure the health and safety of clients

  • Report all crisis and emergency situations to the Chief Executive Officer/Administrator and/ od designee.

  • Having the ability to effectively implement de-escalation techniques.

I. Serve individuals who have special needs with a strong commitment, respect, and passion to help them see their full potential

  • Manage day to day activities and assist with scheduling appointments.

  • Increased level of independence by providing daily undertakings that promote self-management.

  • Developed relationship to build trust and execute developmental and operational activities.

II. Responsible for fiscal and facility management assisted with weekly time sheets and scheduling of staff members.

  • Ensure that daily activities are conducted consistent with the approved program schedule and documented as they occur; confirm approval of any changes to the schedule for the special events or activities with program managers in advance and with proper communication of these changes.

  • Ensure that all program issues and incidents are identified, addressed, communicated, and documented.

  • Assist with checking the client’s benefits

III. Office assignments

  • Put client files together

  • Put employees’ files together

  • Assist with general orientation and staff training.

IV. Provided excellent customer care

  • Constantly and consistently improved work performance

  • Communicate clearly and proficiently with staff members

V. Quality and Safety

  • Every employee is responsible for sharing concerns and completing the Employee Grievance form, if needed.
    Every employee is responsible for reporting all safety concerns and complete the incident report

  • Reporting incidents of abuse, neglect and misappropriation to the Administrator and/or Designee.

  • Required to sign a written confidentially agreement

VI. Emergency Plan

  • In the event of an emergency, the PM train and assigned to ensure the clients safety

  • All PMs must report to the Incident Command Center for instructions.

  • Prior to assigning a volunteer that holds a license, the PM and/or designee with verify their credentials and train them on their responsibilities.

  • Will participate in the debriefing after full recovery of services.

Education/In-services/Orientation

  • Plans and organizes orientation and in-service training for staff members and participates in guidance and educational programs.

  • Direct, supervise and evaluate work activities of staff

  • Oriented to the facility, job duties, and other pertinent information

  • Trained to meet requirements of duties assigned

Computer

  • Must excel in computer use to include, but not limited to, word, excel and email as well as other forms of communication through technology.

How to Apply

 

  • Click the button below to complete the pre-employment application online.

  • We will contact you with the status of your application.

  • If you are a possible match for the position, you will be scheduled for an interview.

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