Intake Coordinator
Position Title
Intake Coordinator (IC)
Position Scope
Intake Coordinator is responsible for the screening and assessment of clients to ensure clients meets service criteria, as well as for developing client tailored discharge plans for those who have completed treatment.
Education and Experience
Qualifications for this job include a high school diploma or GED certificate, computer skills, attention to detail, and previous administrative job experience.
Position Qualifications
Communication – Intake coordinators have excellent verbal communication skills and active listening skills to evaluate patients and assess their care needs
Customer Service – They use customer service skills to answer questions and guide clients through the admissions process
Data Entry – Because intake coordinators enter information into digital systems and create patient files, data entry skills are a must-have for this job
Computer Skills – These professionals work with computer programs to verify insurance coverage, access and fill out digital forms, and maintain digital patient files, all of which require proficient computer skills
Time Management – Intake coordinators use excellent time management skills to schedule appointments for clients and manage multiple clients at once
Required Knowledge, Skills, and Abilities
Visual/hearing ability sufficient to comprehend written/verbal communication
Ability to perform tasks involving physical activity, which may include heavy lifting, pushing pulling, extensive bending, and standing
Ability to deal effectively with stress
Demonstrates patience and compassion.
Possesses excellent interpersonal skills.
Works well with a variety of different individuals.
Possesses detailed knowledge of client’s condition, symptoms, and medications.
Exhibits ability to think quickly and act calmly in an emergency.
Demonstrates strong organizational skills.
Communicates clearly and effectively.
Possesses strong listening skills.
Pays close attention to detail.
Possesses physical stamina required to help individuals move around.
Possesses emotional strength necessary to work with ailing patients.
Demonstrates awareness of proper first aid and emergency response procedures.
Always maintains friendly and open demeanor.
Performance Responsibilities and Standards
Intake Coordinator (IC) provided assistance and support to the clients who are not able or need assistance.
Responsibilities:
Understanding the program philosophy regarding behavior management and applying this philosophy in daily interactions with clients in SNH care
Conduct Initial Evaluations
Intake coordinators conduct initial evaluations to determine the treatment level needed for each potential patient.
Conduct Admissions
Intake coordinators enter admissions information into the digital system and complete all admission paperwork.
Complete all paperwork clearly, concisely, and in line with policy and procedure.
Verify Insurance
Intake coordinator manages the registration process of patients or clients as they enter a health care facility for medical services. Your responsibilities as an intake coordinator include gathering patient records, taking medical histories, and obtaining any insurance information from the patient.
Intake coordinators verify insurance for each patient. This may include calling insurance companies to inquire about coverage. They also collect and process co-pays as required by the insurance company.
Answer Incoming Calls/Communication
These coordinators answer all incoming calls. This includes responding to questions and explaining the admissions process. In some facilities, intakes of new patients may be fully or partially conducted over the phone.
Effective communication with hospital staff (physicians, nursing etc) as it pertains to client assessment, continued stay, and discharge planning.
In facility round and follow up calls on clients daily according to policy and procedure
Schedule Appointments
They also schedule evaluations, meetings, and consultations for patients.
Screen patients via phone and walk in inquiry, initiating insurance verification, scheduling assessment and intake
Perform Clerical Work
Intake coordinators perform various clerical work that includes filing, copying, and faxing.
Complete all paperwork clearly, concisely, and in line with policy and procedure.
Manage Charts
Another aspect of this position requires intake coordinators to prepare and maintain patient charts.
Privacy
Maintain HIPAA
Computer
Must excel in computer use to include, but not limited to, word, excel and email as well as other forms of communication through technology.
Other responsibilities
Formulate discharge and aftercare plans with client's involvement
Reporting of daily census to Administrator
Perform community outreach telephone calls daily to various agencies
Completes Bio-psychosocial assessment
Other related duties as determined by supervisor
How to Apply
Click the button below to complete the pre-employment application online.
We will contact you with the status of your application.
If you are a possible match for the position, you will be scheduled for an interview.